Here’s a list of frequently asked questions. If you still can’t find an answer to your question, our customer service is happy to help!
You can choose your preferred delivery method from the following options:
| Delivery method | Delivery time | Delivery charge |
| Home delivery, UPS standard | 5-8 business days | + £9.90 |
| Home delivery, UPS express | 2-3 business days | + £35.00 |
UPS Standard
Estimated normal delivery time is 5-8 business days. You'll get an email notification from us when your order is ready to be shipped. This notification includes a tracking code you can use to follow up on your delivery. For undeliverable packages, UPS will leave a note and you can pick up your delivery from a UPS Access Point near you. You can also select a preferable UPS Access Point during checkout, then order will be delivered directly there (UK area excluded).
Flat rate delivery charge of 9.90 € or £ 9.90 for Standard delivery whatever the weight, size or value of the package.
UPS Express Saver
You'll receive your express delivery shipment within 2-3 business days. You'll get an email notification from us when your order is ready to be shipped. This notification includes a tracking code you can use to follow up on your delivery. For undeliverable packages, UPS will leave a note and you can pick up your delivery from a UPS Access Point near you. You can also select a preferable UPS Access Point during checkout, then order will be delivered directly there.
Flat rate delivery charge of £35 for express delivery with no weight or size limits.
Please note that deliveries to remote locations can take 1-2 days longer. If there is no UPS Access Point near you or UPS is unable to leave you a note, please contact UPS to agree a new delivery time.
Please note that the products you’ve ordered may be shipped in several deliveries. If a product is out of stock, we’ll ship it as soon as it becomes available again.
We deliver to Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and United Kingdom. Please select the correct country by using the globe icon on the right corner of the website. For Japan, , please visit the local webstores.
We are not able to deliver to the following: VAT-free areas, PO Box addresses, hotels, hostels or army barracks.
We do not deliver to the following territories, which do not apply EU Value Added Tax regime: In Germany, Büsingen und Helgoland, in the United Kingdom, Guernsey (e.g. Alderney and Sark, Jersey and Gibraltar), in Italy Livigno and Campione d’Italia, and in Spain the Canary Islands, Ceuta and Melilla. We do not deliver to Greenland, Faroe Islands or Svalbard.
To find out where your delivery is and when to expect it, find a tracking link in your shipment notification email.
Home deliveries are made during business hours from Monday to Friday, excluding public holidays. For undeliverable packages, the carrier will leave a note and you can pick up your delivery from a Pickup-Point near you. UPS Access point will store your package for 10 days.
If there's no Access Point near you or UPS was unable to leave you a note, please contact UPS to arrange a new delivery time.
If your package cannot be delivered or it is not picked up from a pick-up point, it will be returned to us. As we can’t re-dispatch orders that have been returned to us as undeliverable or uncollected, we will consider your order cancelled (even in the absence of your formal cancellation) and we will issue you a full refund, including the delivery costs.