Inlanque

4. Returns and refunds

Can I return products that I ordered?

For all items ordered from our webstore, you have a right of return and refund during a period of 30 days from the day you receive your order. All returned item must be in their original condition.

If you wish to return items from your order, please follow the simple steps below. In case you have received a wrong, damaged or faulty item, please contact our customer service at store@inlanque.shop for further instructions. 

1. Contact our customer service at store@inlanque.shop to get the consignment note needed for shipping
2. Pack the item(s) carefully in the original packaging
3. Fill out the return slip and enclose it with your return
4. Stick the return label on the package. If you’ve lost your original return label, please reach out to our customer service at store@inlanque.shop
5. Drop off the package at any UPS Pickup-point location near you. You can find the the locations at postnord.com ups.com.
6. In case no DPD/Postnord pickup points are available, please contact our customer service at store@inlanque.shop to book a pickup from home (free of charge only, if no pickup points exist).
7. We will handle your refund within fourteen (14) days after we have received the items.

How long will my refund take?

As soon as we've received the product(s) back and validated the return, we'll process your refund. We'll email you when we've refunded your payment to your credit/debit card. You should receive your refund within fourteen (14) days after we receive the items.

What if the products received are damaged or incorrect?

We're sorry for the inconvenience. Please contact our Customer Service and they will assist you. Indicate your name, order number and products concerned. Attach an image of damaged products if possible. You can find the order number in the order confirmation and shipping confirmation emails we’ve sent you.

Please note that you’re required to check the products you’ve received without delay after you have received your order. Please inform our Customer Service of any damaged products within two week after receiving your order.

In case you have received a damaged or incorrect product, please keep it until you have been in contact with our Customer Service and received instructions.